2017 spring flood

Residents should remain vigilant, and call 311 to report any disturbing situation. If the safety of people or property is at risk, they should call 911. Call 811 in case of psychosocial problems.

Latest updates

Tuesday, March 27, 2018

Thursday, March 1st, 2018

Monday, November 13, 2017

Ville de Gatineau has received a positive response from Quebec's ministère des Affaires municipales et de l'Occupation du territoire (MAMOT) to its request for a collective waiver in the sectors of rue Jacques-Cartier and rue Moreau, and rue Riviera and boulevard Hurtubise. That waiver is for the reconstruction of principal residences considered total losses owing to the spring flooding in May 2017.

More details

Monday, October 2, 2017

Ville de Gatineau officials will be on hand to meet with affected residents invited by Quebec's ministère de la Sécurité publique (MSPQ) from October 2 to 5. Residents will have the opportunity to obtain answers from municipal officials on the work required as a result of the flooding. It is important to remember that Gatineau issues permits for construction work. The MSPQ handles financial assistance for such work.

More details

Tuesday, August 1st, 2017

Thursday, July 20, 2017

Monday, July 17, 2017

A representative of the ministère de la Sécurité publique du Québec will be in Gatineau for the coming weeks. To schedule a 30-minute appointment, call 1-888-643-2433. Have your file number, name and phone number ready.

The representative will be located at the sports center, 850 boulevard, de la Gappe, room 235-1.

The opening hours are:

  • Monday, 3 p.m. to 7 p.m.;
  • Tuesday, Wednesday and Thursday from 9 a.m. to 7 p.m.;
  • Friday, from 9 a.m. to noon.

Flood victims can also call 1-888-643-2433 to get answers to their questions about their financial assistance claim file.

Monday, July 10, 2017

Prise de décret - Zone d'intervention spéciale - Inondations 2017 (in French only)


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Quebec financial assistance to flood victims

Click here to access Sécurité publique Québec Website. Watch the new video (in French only).

Following the information meetings held evening in Gatineau on government financial assistance, the victims who wish to meet an agent of the ministère de la Sécurité publique can make an appointment with an agent by calling 1-888-643-2433. This will allow them to open a claim request.

Text message (SMS) alerts

Get important updates on the spring flood by signing up to text message (SMS) alerts*.


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News releases

Previous news releases

Services to flood victims

Appels téléphoniques de bienveillance aux sinistrés

Soucieux du bien-être de la population de l'Outaouais, le Centre Intégré de Santé et de Services Sociaux (CISSS) de l'Outaouais procédera à des appels de bienveillance auprès des sinistrés pour s'enquérir de leur état. Les intervenants en sécurité civile du CISSS de l'Outaouais (les dossards blancs) contacteront les sinistrés qui ont accepté que leurs coordonnées soient partagées entre les partenaires (Croix-Rouge-CISSS de l'Outaouais-ville de Gatineau) pour s'enquérir de leur état. Les personnes sont libres de participer. Les appels débuteront sous peu.

The Canadian Red Cross office

The Canadian Red Cross office, located in the John R. Luck Building at 280 boulevard Maloney, is open on :

Monday, Tuesday and Wednesday:  from 10 a.m. to 6 p.m.
Thursday and Friday : from 10 a.m. to 8 p.m.
Saturday: from 10 a.m. to 4 p.m.

Please note : the office will be closed on Monday July 3

Special waste collection on Monday

Those affected with dirty debris to be picked up must put them at the curb and notify 311. A special collection is held every Monday. Small debris left on your property after the special collection can be placed in a waste container that will be collected during the usual collection every two weeks.

Donations for flood victims

Money donations

Companies offering free products and services to flood victims

Many companies are offering free products and services to flood victims. You can consult the list on ID Gatineau's Web site.

Free legal advice from the members of the Barreau de l'Outaouais

For more information, citizens are invited to visit the Barreau de l'Outaouais Web site.

Free clothes from Société de Saint-Vincent-de-Paul de l'Outaouais

Société de Saint-Vincent-de-Paul de l'Outaouais is offering free second-hand clothes at its various points of service. For additional information, residents are asked to contact Alain Talbot, the organization's coordinator, at 819-661-6375.

What to do once the water has receded

Steps to take

  • Consult a master electrician before switching the power back on. Contact Hydro-Québec at 1-888-385-7252.
  • Consult a heating expert before restarting heating systems, especially if the oil tank has come into contact with water. 
  • Call upon a qualified gas technician to have the natural gas turned back on. Contact Gazifère at 819-771-8321 or visit www.gazifere.com.
  • Contact Barreau du Québec if you need legal advice regarding the floods. A legal information kit is available on line. You may contact the Info-Barreau line at 1-844-954-3411 to get contact information for a volunteer lawyer providing legal information by phone.
  • Clean up rooms contaminated by flood waters: remove the water and dispose of any absorbent materials, such as drywall, mineral wool, carpets, pressed wood, etc.
  • Dispose of any food and medication that came into contact with water.
  • Sterilize contaminated kitchenware with boiling water.
  • Pay attention to the presence of mold (musty, earthy or alcohol smell, green or black stains on the floor or walls), which could lead to health issues. If you experience health issues, seek medical attention without delay.
  • Make a list of damages to your property caused by water, with supporting photos or videos. Inform your insurance company. Keep all receipts and proofs of purchase of damaged goods for your claims.
  • Find out more about the Government of Quebec's assistance program for flood victims.
  • Contact Service de sécurité incendie de Gatineau as soon as utilities are restored (power, heat and gas) so that an inspection can be carried out for your safety. Dial 311 to make an appointment.

First major clean-up

  • Do not stay in a home where standing water was present.
  • Air out rooms by opening doors and windows. This will help the drying process, in addition to eliminating odours.
  • Wear rubber gloves.
  • Take out anything that may be soaked with water. Clean and disinfect every flooded room after removing, with a shovel if need be, debris and mud.
  • Clean with a bleach solution (never mix bleach with ammonia) and dry all surfaces and structures, making sure to create good airflow to evacuate fumes.
  • Carpets have to be dried out within two days. Carpets soiled by wastewater have to be disposed of immediately.
  • Dispose of mattresses, bedsprings, pillows, items made of material and furniture with wet upholstery. These items cannot be thoroughly cleaned or quickly dried. Dry cleaning will only clean the surface, leaving the interior contaminated.

Owners of artesian and surface wells

According to ministère du Développement durable, de l'Environnement et de la Lutte contre les changements climatiques du Québec, during a flood, owners of an individual well must take specific precautions, since such events pose significant risks to the quality of groundwater, which can be contaminated by both the river and nearby septic systems. To prevent the risk of water-borne illnesses, the Ministère recommends the following measures to the affected persons:

  • During the flood: the water of any well located in a flooded area must be deemed non-drinkable. Affected persons should make drinking water provisions from an alternate source (for example, water from the home of an unaffected neighbour, the municipal distribution system or bottled water), or boil for one minute any water destined for consumption or uncooked food preparation.
  • After the flood: once the flood waters have receded for good, owners should first check the integrity of the well, especially its electrical circuit. Afterwards, they should wait a minimum of 10 days before disinfecting the well according to the instructions described on the website of ministère du Développement durable, de l'Environnement et de la Lutte contre les changements climatiques and make sure that the results of both series of analyses recommended thereafter meet the requirements before resuming water consumption.

Following disinfection, no fecal bacteria or total coliforms shall be detected during the analysis of well water.

In the presence of such bacteria, you must continue to boil the well water. The inspection of your well and all other disinfection steps will have to be repeated.

Finding the source of contamination

Once the disinfection process is complete, you must have your well water analyzed.

Source: ministère du Développement durable, de l'Environnement et de la Lutte contre les changements climatiques du Québec

Returning home

You can re-enter your home as soon as water has withdrawn from the street and your home is accessible.

Return home preferably during the day, as it is then easier to see problems and dangers. When you arrive, take photos of the damage to your home for future claims.

If you have concerns about returning to your home, please call 311.

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