Ville de Gatineau has received a positive response from Quebec's ministère des Affaires municipales et de l'Occupation du territoire (MAMOT) to its request for a collective waiver in the sectors of rue Jacques-Cartier and rue Moreau, and rue Riviera and boulevard Hurtubise. That waiver is for the reconstruction of principal residences considered total losses owing to the spring flooding in May 2017.
Ville de Gatineau officials will be on hand to meet with affected residents invited by Quebec's ministère de la Sécurité publique (MSPQ) from October 2 to 5. Residents will have the opportunity to obtain answers from municipal officials on the work required as a result of the flooding. It is important to remember that Gatineau issues permits for construction work. The MSPQ handles financial assistance for such work.
A representative of the ministère de la Sécurité publique du Québec will be in Gatineau for the coming weeks. To schedule a 30-minute appointment, call 1-888-643-2433. Have your file number, name and phone number ready.
The representative will be located at the sports center, 850 boulevard, de la Gappe, room 235-1.
The opening hours are:
Monday, 3 p.m. to 7 p.m.;
Tuesday, Wednesday and Thursday from 9 a.m. to 7 p.m.;
Friday, from 9 a.m. to noon.
Flood victims can also call 1-888-643-2433 to get answers to their questions about their financial assistance claim file.
Click here to access Sécurité publique Québec Website. Watch the new video (in French only).
Following the information meetings held evening in Gatineau on government financial assistance, the victims who wish to meet an agent of the ministère de la Sécurité publique can make an appointment with an agent by calling 1-888-643-2433. This will allow them to open a claim request.
Text message (SMS) alerts
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Appels téléphoniques de bienveillance aux sinistrés
Soucieux du bien-être de la population de l'Outaouais, le Centre Intégré de Santé et de Services Sociaux (CISSS) de l'Outaouais procédera à des appels de bienveillance auprès des sinistrés pour s'enquérir de leur état. Les intervenants en sécurité civile du CISSS de l'Outaouais (les dossards blancs) contacteront les sinistrés qui ont accepté que leurs coordonnées soient partagées entre les partenaires (Croix-Rouge-CISSS de l'Outaouais-ville de Gatineau) pour s'enquérir de leur état. Les personnes sont libres de participer. Les appels débuteront sous peu.
The Canadian Red Cross office
The Canadian Red Cross office, located in the John R. Luck Building at 280 boulevard Maloney, is open on :
Monday, Tuesday and Wednesday: from 10 a.m. to 6 p.m.
Thursday and Friday : from 10 a.m. to 8 p.m.
Saturday: from 10 a.m. to 4 p.m.
Please note : the office will be closed on Monday July 3
Special waste collection on Monday
Those affected with dirty debris to be picked up must put them at the curb and notify 311. A special collection is held every Monday. Small debris left on your property after the special collection can be placed in a waste container that will be collected during the usual collection every two weeks.
Free clothes from Société de Saint-Vincent-de-Paul de l'Outaouais
Société de Saint-Vincent-de-Paul de l'Outaouais is offering free second-hand clothes at its various points of service. For additional information, residents are asked to contact Alain Talbot, the organization's coordinator, at 819-661-6375.
Consult a master electrician before switching the power back on. Contact Hydro-Québec at 1-888-385-7252.
Consult a heating expert before restarting heating systems, especially if the oil tank has come into contact with water.
Call upon a qualified gas technician to have the natural gas turned back on. Contact Gazifère at 819-771-8321 or visit www.gazifere.com.
Contact Barreau du Québec if you need legal advice regarding the floods. A legal information kit is available on line. You may contact the Info-Barreau line at 1-844-954-3411 to get contact information for a volunteer lawyer providing legal information by phone.
Clean up rooms contaminated by flood waters: remove the water and dispose of any absorbent materials, such as drywall, mineral wool, carpets, pressed wood, etc.
Dispose of any food and medication that came into contact with water.
Sterilize contaminated kitchenware with boiling water.
Pay attention to the presence of mold (musty, earthy or alcohol smell, green or black stains on the floor or walls), which could lead to health issues. If you experience health issues, seek medical attention without delay.
Make a list of damages to your property caused by water, with supporting photos or videos. Inform your insurance company. Keep all receipts and proofs of purchase of damaged goods for your claims.
Contact Service de sécurité incendie de Gatineau as soon as utilities are restored (power, heat and gas) so that an inspection can be carried out for your safety. Dial 311 to make an appointment.
First major clean-up
Do not stay in a home where standing water was present.
Air out rooms by opening doors and windows. This will help the drying process, in addition to eliminating odours.
Wear rubber gloves.
Take out anything that may be soaked with water. Clean and disinfect every flooded room after removing, with a shovel if need be, debris and mud.
Clean with a bleach solution (never mix bleach with ammonia) and dry all surfaces and structures, making sure to create good airflow to evacuate fumes.
Carpets have to be dried out within two days. Carpets soiled by wastewater have to be disposed of immediately.
Dispose of mattresses, bedsprings, pillows, items made of material and furniture with wet upholstery. These items cannot be thoroughly cleaned or quickly dried. Dry cleaning will only clean the surface, leaving the interior contaminated.
Owners of artesian and surface wells
According to ministère du Développement durable, de l'Environnement et de la Lutte contre les changements climatiques du Québec, during a flood, owners of an individual well must take specific precautions, since such events pose significant risks to the quality of groundwater, which can be contaminated by both the river and nearby septic systems. To prevent the risk of water-borne illnesses, the Ministère recommends the following measures to the affected persons:
During the flood: the water of any well located in a flooded area must be deemed non-drinkable. Affected persons should make drinking water provisions from an alternate source (for example, water from the home of an unaffected neighbour, the municipal distribution system or bottled water), or boil for one minute any water destined for consumption or uncooked food preparation.