Non-urgent call centre

Residents with a hearing impairment can now use a telecommunications device for the deaf (TDD) to communicate with the 3-1-1 non-emergency call centre.

Gatineau is the first city in Quebec to introduce a TDD for its 3-1-1 non-emergency call centre without changing the phone number.


A telecommunications device for the deaf (TTY, TDD) enables people with a serious hearing or speech impairment to communicate by typing their messages. A TDD resembles a laptop with a small screen to display messages.

Using the service

Users call 3-1-1 and select the * option.

This video was prepared in collaboration with the Association de l'ouïe de l'Outaouais (ADOO).

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