Natural gas installations

Clearing your meter

To ensure the safe and efficient operation of your natural gas appliances, it is important that you carefully clear the air intakes, exhaust pipes, and your meter. Clear regularly, and especially when there is a heavy accumulation of snow.

If your meter becomes covered in ice, call Gazifère Customer Service promptly at 819-771-8321.

Tips from your distributors of natural gas

Dig safe!

If you are planning landscape and excavation work on your property, make sure before you dig that there are no natural gas pipes, telecommunication cables or electrical cables nearby. Before any kind of excavation work around the house, from putting up a fence to planting a tree, you must know what's underground.

You must submit your locate request at least three business days before your work start date at info-ex.com. There is no charge for this service.

Tips from your distributors of natural gas

Smell of natural gas

A smell of natural gas in your home?

  • Stay calm.
  • Open the doors and windows.
  • Immediately evacuate all occupants.
  • Do not use the telephone, do not touch a switch, do not turn any appliance on or off, do not smoke and do not light a flame of any kind.
  • Call 911 or the Gazifère emergency number (819-771-8321) from a neighbour's telephone.
  • If the leaking natural gas is burning, do not try to put the fire out. Call 911.

When natural gas appliances are operating properly, there is no odour. For more tips on safety and maintenance for your natural gas appliances, go to gazifere.com.

Tips from your distributors of natural gas

Clearing the sewer line beyond the walls of a building

Do you need to clear the sewer line beyond the walls of the building?

Do you plan to use any rotating equipment or water jetting? Don't take chances.

Damage to a natural gas line could cause a natural gas leak and a subsequent fire or explosion.

Before work starts, contact Info-Excavation at 1-800-663-9228 to request location of any natural gas lines that may be nearby. The location service is quick, and there is no charge.

Tips from your distributors of natural gas

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