Access to information request

Gatineau is required to comply with Loi sur l'accès aux documents des organismes publics et sur la protection des renseignements personnels (CQLR c A-2.1).

There are two general principles under this Act:

  • a document held by a public body is accessible on request to every person who requests it, and
  • personal information held by a public body is confidential.

Thus, anyone wishing to do so may request access to a document held by Ville de Gatineau.

Documents held by the Service de police

For any access to information request concerning documents held by the Service de police or concerning parking, school patrols or animal control, please consult the following Web page:

Obtention de documents

Documents held by Ville de Gatineau

For any other access to information request concerning documents held by Ville de Gatineau, please submit your request in writing to:

Responsable de l'accès à l'information
Service du greffe
PO BOX 1970, STN Hull
Gatineau QC  J8X 3Y9
Fax: 819-595-7192

Submit an access to information request by e-mail

Contents of the access to information request

The request must be in writing, and must contain the following information:

  • the applicant's full contact information,
  • the name of the organization or business, if applicable,
  • the subject of the request,
  • the specific document requested (title and date, if applicable),
  • the desired method of consultation (in our offices or a copy mailed to you), and
  • any other pertinent information.

Time limits

Every request will be handled in accordance with the statutory provisions under the Act, within 20 days after the request is received. If the request cannot be processed within that time without impeding its normal course of operations, Gatineau may extend this time limit by ten days, in which case it must notify the applicant.

Denial

If Gatineau fails to process the request within this time, the official in charge of access to information is deemed to have denied access to the document. In this case the applicant may request a review by the Commission d'accès à l'information. This measure also applies in the event of denial or partial transmission of the requested documents. For additional information, please contact the Commission d'accès à l'information.

It should be noted that only requests made online or in writing may be reviewed by the Commission d'accès à l'information.

Fees

Access to documents is free. However, the applicant may be charged a fee under Règlement sur les frais exigibles pour la transcription, la reproduction et la transmission de documents et de renseignements personnels (CQLR c A-2.1, r 3).

Related link

Commission d'accès à l'information

We're modernizing our website!

In the coming months, we'll gradually modernize our website to make it simpler and more intuitive.

Feel free to send us your comments and suggestions:

Please do not include personal information.

Top of page