Ville de Gatineau
Help with Gatineau.ca
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Help with Gatineau.ca
Help with Gatineau.ca

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Frequently asked questions

Je préfère naviguer dans Gatineau.ca en français. Comment puis-je modifier la langue?

Vous pouvez sélectionner la langue que vous préférez utiliser lorsque vous naviguez dans Gatineau.ca en cliquant sur le lien Français dans le coin supérieur gauche de la page. Si le lien Français n'est pas visible dans le coin supérieur gauche de la page, cliquez sur le lien Menu dans le coin supérieur droit de la page.

Veuillez noter que les témoins (cookies) doivent être activés dans les paramètres de votre navigateur Web pour que la langue soit enregistrée.

Veuillez noter que certaines pages pourraient ne pas être disponibles dans d'autres langues que le français.

How do I adjust the privacy settings on my device and my Web browser?

The procedure for adjusting privacy settings depends on the device and Web browser used. To find out more, consult the documentation provided by your device manufacturer or Web browser publisher:

What are cookies and should I disable them?

Cookies are small files that a Web server generates and sends to a Web browser. Web browsers store the cookies they receive for a predetermined period, or for the duration of the user's session on a Web site. They associate the relevant cookies with any subsequent requests the user makes to the Web server.

Cookies provide Web sites with information about the user, enabling them to personalize the user's experience. Some cookies are required for security purposes, such as authentication cookies.

We use cookies and similar technologies to improve your digital experience, personalize your content, remember your selections, gather aggregated data about the performance of our Web sites and deliver offers to you. The information collected through cookies will be processed in accordance with our privacy policy.

It is generally not recommended to disable cookies. If you disable them, certain pages may stop working properly.

The procedure for disabling cookies depends on the device and Web browser used. To find out more, consult the documentation provided by your device manufacturer or Web browser publisher:

How do I browse on Gatineau.ca?

You can use the links and features at the top of the page to browse on Gatineau.ca. If the links and features are not visible at the top of the page, click on the Menu link in the top right corner of the page.

  • The Français link allows you to change the language you prefer to use when browsing on Gatineau.ca.
  • The Home link allows you to return to the Gatineau.ca home page.
  • The Contact Ville de Gatineau link allows you to get our general contact information.
  • The Find a place link allows you to obtain general information on our main locations.
  • The Online services link allows you to get a list of the services we offer online.
  • The City logo allows you to return to the Gatineau.ca home page.
  • The search bar allows you to search through the pages on Gatineau.ca.
  • The Trending searches link allows you to get a list of the most popular searches performed by Gatineau.ca users in real time.
  • The Important notices, alerts and emergencies link allows you to get a list of pages on Gatineau.ca related to this topic.
  • The News and announcements link allows you to get a list of pages on Gatineau.ca related to this topic.
  • The Activities, events and outing ideas link allows you to get a list of pages on Gatineau.ca related to this topic.
  • The Information and services link allows you to get a list of pages on Gatineau.ca related to this topic.
  • The Publications, maps, statistics and open data link allows you to get a list of pages on Gatineau.ca related to this topic.
  • The Learn more section in the left column allows you to get links to other pages related to the current page. If the Learn more section is not visible in the left column, click on the Menu link to the right of the page title. Please note that the Learn more section only appears if there are other pages linked to the current page.
  • The In this page section in the right column allows you to get links to the different parts of the current page. If the In this page section is not visible in the right column, click the Menu link to the right of the page title. Please note that the In this page section is only displayed if the current page is divided into several parts.
  • The See also section in the right column allows you to get links to other pages related to the current page. If the See also section is not visible in the right column, click on the Menu link to the right of the page title. Please note that the See also section only appears if there are other pages linked to the current page.
How do I search on Gatineau.ca?

You can search on Gatineau.ca by following these steps:

  1. Click on the search bar at the top of the page. If the search bar is not visible at the top of the page, click on the Menu link in the upper right corner of the page.
  2. Enter the subject of your search. Suggested pages may appear.
  3. Select a result.
  4. Click the View all search results link to display all results found.
I can't find what I'm looking for. Can you help me?

It is possible that the information you are looking for may simply not be available on Gatineau.ca or that it will be published at a later date.

The information published on Gatineau.ca appears to be outdated. Can you update it?

The information published on Gatineau.ca is generally the most up-to-date information we are able to publish.

How can I give you feedback on a page?

Feedback helps us redesign our Website and resolve technical problems.

You can give us feedback on any page by filling out the What do you think of this page? form at the bottom of the page.

Which Web browsers work best with Gatineau.ca?

To ensure the best possible experience, it is recommended that you use the most recent version of one of the following Web browsers:

Why do some pages not display properly in my Web browser?

If some pages do not display properly in your Web browser, it may be a problem with cached or temporary data.

You can try to resolve this problem by deleting the cached and temporary data. You can do this from your Web browser settings. You should follow the instructions specific to your browser version and operating system.

If the problem persists, try using another Web browser.

I have a technical problem with Gatineau.ca. Can you help me?

Unfortunately, we do not offer personalized technical support with Gatineau.ca.

We suggest that you try the following solutions:

  • Delete cached and temporary data from your Web browser.
  • Restart your device.
  • Download and reinstall your Web browser.
  • Check your antivirus settings.
  • Check your firewall settings.
  • Check for the presence of malicious software.

If the problem persists, let us know by filling out the What is your opinion of this page? form at the bottom of the page.

See also…

About Gatineau

Recognized for its quality of life, Gatineau is a city of 298,000 inhabitants. It is located on the north shore of the Ottawa River, and extends east and west of the Gatineau River.

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