Flood victims: registration, assistance centres, Red Cross and psychological support
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Flood victims: registration, assistance centres, Red Cross and psychological support
Flood victims: registration, assistance centres, Red Cross and psychological support

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Flood victims, register with Gatineau

Flood victims who evacuate their homes or whose home has suffered damage are invited to report to municipal authorities by calling 311 (option 6) before July 25, 2019.

Why register with Gatineau? 

Because it enables officials to:

  • quickly contact you to pass on important information such as:
    • support services and programs offered;
    • invitations to information sessions; or
    • other urgent messages;
  • forward or follow-up on your case with different municipal departments or other community organizations; and
  • facilitate access to different services.

What should you do after you register?

  • Take whatever steps are necessary to ensure your own safety and protect your home.
  • Consult the Gatineau Web site regularly.
  • Sign up for text message or email alerts.
  • Bring your emergency kit with you if you have to evacuate. Your kit should have everything you need for at least 72 hours.

Victims assistance centre

Temporary relocation of victims assistance center

Starting Tuesday, June 25, the victims assistance center currently located at the Jean-René Monette Center (89, Jean-René Monette Street) will be relocated to 28 Mont-Bleu street. The Red Cross will provide the same services at this new location. This location is already used by the Red Cross for the assistance to tornado victims.

Hours of operation at the Victims assistance centre operated by the Red Cross:

  • Monday – closed
  • Tuesday – from 9 am to 5 pm
  • Wednesday - from Noon until 8 pm
  • Thursday – from Noon until 8 pm
  • Friday – from 9 am until 5 pm
  • Closed on Saturday and Sunday

Municipal employees are on site to welcome the flood victims and to direct them towards the appropriate services.

In regard to pets:

  • if possible, pets should be relocated with families, friends or in shelters; but
  • if not, Gatineau will assess needs on a case-by-case basis.

Red Cross

Flood victims who are in need of emergency shelter or support should go to one of the victims assistance centers between 8 a.m. and midnight. Victims can also register online at www.redcross.ca ou by phone at 1 800 863-6582.

Services offerred by the Red Cross:

  • housing,
  • food,
  • subsistence costs and,
  • if necessary, clothing.

Psychological support

Centre intégré de santé et services sociaux (CISSS) de l'Outaouais psychosocial workers are on site to offer psychological support to the flood victims.

In addition, the CISSS de l'Outaouais organizes meetings to support flood victims.

You can also call 811, option 2, at any time for psychosocial support. Info-Social 811 is a free and confidential phone consultation service provided 24 hours a day, 365 days a year.