Report an issue
Report a problem or submit a request related to the collection of residual materials.
Collections are between 7 a.m. and 6 p.m.
If your compliant container has not been emptied, you can submit a request online or call 311 between 6 p.m. on collection day and 6 a.m. the following day.
(e.g.: if your collection is on Tuesdays, submit your request between 6 p.m. Tuesday and 6 p.m. Wednesday)
If there is a delay in collection, you can receive a notification (via mobile, phone, or email) in one of the following three ways:
If the bin you received from Ville de Gatineau is damaged, broken or stolen, you can submit a request online or call 311.
If you are missing a grey, blue or brown bin, or you would like to receive a second blue bin, you can submit a request online or call 311.
Yes, residents are entitled to a second blue bin if they generate enough recyclables.
You can submit a request online or call 311.
Yes, if you generate more than 80 litres of food residue per week, as is often the case with large households.
Municipal staff will assess your situation to confirm whether you need one.
You can submit a request online or call 311.
No, it is not possible to get a larger grey bin or a second grey bin. You must purchase excess trash tags.
Yes. Ville de Gatineau provides latches free of charge for grey and brown bins supplied to single family homes.
You can pick one up at any of the service centres or libraries.
Fines range from $300 for a natural person to $600 for a legal person for a first infraction.
Clear evidence (photo or video) identifying the commission of the infraction and the offending party is required.
To report an infraction, submit a request online or call 311.
You can submit a request online or call 311 to get your bin repaired or replaced.
Generally, bins provided by Ville de Gatineau are repaired or replaced at no charge.
However, if the damage was intentional, charges may apply.
Ville de Gatineau will not repair a bin it did not provide.
You must submit a request online or call 311.
Items are collected between 7 a.m. and 6 p.m. If you did not exceed the authorized limit of 4 items (12 for multi-unit dwellings) and all your items were registered for the collection, you must submit a request online or call 311 between 6 p.m. on the scheduled collection day and 6 p.m. the following day.
You can submit a request online or call 311.
If a building does not have a blue or brown bin, the tenant can submit a request online or call 311. Ville de Gatineau will conduct the necessary checks to ensure that the building complies with municipal regulations and that tenants have access to the required bins.
If blue or brown bins are already available, and the tenant wants to receive an additional blue or brown bin, they must request one from their landlord, who can then contact Ville de Gatineau.
Recognized for its quality of life, Gatineau is a city of 298,000 inhabitants. It is located on the north shore of the Ottawa River, and extends east and west of the Gatineau River.