If you are deaf, hard of hearing, or have a speech impairment, you can communicate with the 311 non emergency call centre through the video relay service (VRS) app using Internet-based videoconferencing. To access this service, you must be a deaf, hard of hearing or speech-impaired Canadian proficient in Quebec sign language (LSQ) or American sign language (ASL).

VRS

VRS Canada is a telecommunication service that enables Canadians with hearing or speech disabilities to communicate with voice telephone users through the Internet and mobile technologies.

VRS callers are connected with a sign language interpreter who provides real time interpretation for phone calls. This service is free and available 24 hours a day, 7 days a week, 365 days of the year.

Learn more about the video relay service (VRS)

Using the service

You must register to access the video relay service (VRS). To register and download the app, go to VRS Canada web site.

To contact the 311 non urgent call centre through VRS, call 819-595-2002 or 1-866-299-2002.

This video was prepared in collaboration with the Association de l'Ouïe de l'Outaouais (ADOO).