Residents with a hearing impairment can now use a telecommunications device for the deaf (TDD) to communicate with the 311 non-emergency call centre.
Gatineau is the first city in Quebec to introduce a TDD for its 311 non-emergency call centre without changing the phone number.
A telecommunications device for the deaf (TTY, TDD) enables people with a serious hearing or speech impairment to communicate by typing their messages. A TDD resembles a laptop with a small screen to display messages.
Users call 311 and select the * option.
This video was prepared in collaboration with the Association de l'ouïe de l'Outaouais (ADOO).
Gatineau is the fourth largest city in the province of Quebec with close to 285,000 inhabitants.