Steps

1. Notice of claim
   If you believe you have suffered property or moral damages following an incident, you must submit a formal notice of claim in writing to Ville de Gatineau within fifteen (15) days from the date of the incident, failing which your claim could be rejected (Article 585 of the Cities and Towns Act).
   
   Even if a notice of claim is not compulsory for bodily injury, it is preferable to provide one as quickly as possible.
   
   You must submit a duly signed notice of claim in writing by mail, fax, e-mail or online to the coordinates on the form. You can also deposit the completed form at one of the 5 service centres located in each of the city's sectors.
   
   
2. Acknowledgement receipt
   An acknowledgement receipt will be sent with:
   • Your file number;
   • The name of the agent that will handle your claim.
     
     
3. Investigation
   You have the burden to prove that the Ville de Gatineau is liable for the damage and that it was caused by a negligent act.
   
   Depending on the type of claim, a City representative could contact you if necessary to obtain additional information to complete the study of your file.
   
   
4. Decision
   There are 3 possible decisions:
   • Acceptance of your claim with a payment;
   • Offer of settlement after negotiation;
   • Rejection/refusal of your claim.
     
     
   You can accept or turn down the decision by the Claims section.
   
   
5. After the decision
   If you accept the decision, settlement documents will be prepared by the Claims section and your signature will be required before the City can issue a payment.
   
   If you turn down the settlement offer or if you do not agree with the decision of the Claims section, legal recourse is also available.
   
   Take notice that it is your responsibility to meet the prescription periods under the Cities and Towns Act and Quebec Civil Code.  According to the Cities and Towns Act, you must institute a legal action against the municipality within 6 months from the date of the incident for any damage, except for bodily injury where the prescription period is 3 years.
   
   Please be advised that ongoing negotiations with the City do not interrupt the prescription periods imposed by law.