Ville de Gatineau
Ombudsman (last resort complaint)
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Ombudsman (last resort complaint)
Ombudsman (last resort complaint)

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About the Bureau de l'ombudsman de la Ville de Gatineau

The Bureau de l'ombudsman de la Ville de Gatineau is a body of last administrative recourse between residents and the municipal administration. It reports directly to Gatineau's Municipal Council and is, as determined by its constitution, an entity independent of the city's municipal administration.

Check the admissibility of your complaint



You must first contact the Ville de Gatineau's 311 Non-urgent call centre to allow Ville de Gatineau to remedy the situation.

You can follow up on your complaint by contacting the Ville de Gatineau's 311 Non-urgent call centre.

Since you have already contacted the Ville de Gatineau's 311 Non-urgent call centre about your complaint and feel that you have exhausted all recourses available to you, you may contact the Bureau de l'ombudsman de la Ville de Gatineau.

Your complaint is admissible if Ville de Gatineau or its representative:

  • may have acted in an unreasonable, unfair, abusive or arbitrary fashion;
  • may have failed in their duty or were guilty of misconduct or negligence;
  • may have, while exercising its discretionary power, acted unjustly, based on irrelevant motives, or may not have explained its decision when it was required to do so.

About Gatineau

Recognized for its quality of life, Gatineau is a city of 285,000 inhabitants. It is located on the north shore of the Ottawa River, and extends east and west of the Gatineau River.

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