Waste collection is an essential service for residents, and we are mindful of the inconveniences caused by delays in that service. For that reason, Gatineau is determined to make the best possible decisions given the current market to minimize the consequences for the service.
Several factors may account for delays:
It should be noted that delays are generally made up within 24 hours.
Gatineau is working with the provider on finding permanent solutions to limit the delays. For example, since the beginning of 2020, the special collections schedule has been modified to facilitate the distribution of resources between the east and west sectors.
Gatineau is also looking in the best practices and approaches used by other municipalities to optimize collection.
In addition, as it does with all of its suppliers, Gatineau is closely monitoring the provider to ensure that it strictly meets the service standards set out in the contract.
Given the current situation throughout the province, extending the contract is the most advantageous option for Gatineau.
After reviewing several scenarios, Gatineau came to the following conclusions:
As a result, given the issues and complexities, taking advantage of the clause to extend the contract for two more years was the best solution, with the fewest risks.
The decision on whether or not to extend the contract must be taken two years ahead of time. A new contract must be signed well ahead of the service period to give the provider the time to order vehicles for its fleet. In addition, the process for this type of call for tenders involves an average of nine months of preparation before the contract can be signed.
Yes! Here are some of the things you can do to facilitate and accelerate the collection operations:
Collections take place between 7 a.m. and 6 p.m. If your containers are not emptied, you can place a request between 6 p.m. on collection day and 6 p.m. the following day. If your collection is on Fridays, you have until noon the following day to place your request online or with 311.
Requests help the provider identify any oversights along the collection route. The provider corrects any oversights the following day before proceeding with its collection for that day.
Recognized for its quality of life, Gatineau is a city of 291,000 inhabitants. It is located on the north shore of the Ottawa River, and extends east and west of the Gatineau River.