Ville de Gatineau
Victims assistance
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Victims assistance
Victims assistance

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Where there has been a crime, there is help!

Reporting a crime to the police can, for some victims, their immediate family, and even witnesses to a crime, be a first step towards healing and getting a sense of justice. However, the events can have an impact that may leave traces that the judicial process alone cannot fully erase.

In order to ensure the best possible support for victims of crime, SPVG has teamed up with a powerful ally: the Centre d'aide aux victimes d'actes criminels (CAVAC) de l'Outaouais. Some of their workers are on hand in our offices to provide counsel, support and guidance to victims.

CAVAC workers are there for you!

CAVAC workers, who have offices are in SPVG headquarters, step in swiftly and proactively following a police intervention. Their role is to provide victims the support they need by assessing their situation and facilitating access to the expertise of the CAVAC de l'Outaouais team, which includes criminologists, social workers, psychoeducators and sexologists. Those workers can also quickly guide victims towards specialized organizations that can respond to their needs.

Am I entitled to that help?

Victims of crime, their immediate family, and witnesses to a crime are all entitled to help from CAVAC workers. That assistance is available even if the perpetrator of the crime has not been identified, apprehended, prosecuted or convicted. Also, it is not necessary to be involved in a formal judicial process to avail oneself of this service.

If the victim is not ready to receive help right away when contacted by a CAVAC worker, but later would like to, then CAVAC will still be there to provide the appropriate support.

How can CAVAC help me?

CAVAC de l'Outaouais has extensive expertise in post-traumatic intervention and in-depth knowledge of the judicial process. It offers free and confidential frontline services.

CAVAC's services include:

  • phone consultations, providing comfort, lending an ear and support;
  • needs assessment and resources to provide appropriate intervention;
  • intervention focused on mitigating the consequences and the trauma resulting from the crime;
  • guidance towards specialized resources (legal, medical, social and community);
  • information about the judicial process, the rights of victims of crime and the recourses available to them;
  • support and information throughout the judicial process, including the experience of testifying in court; and
  • help with filing applications or providing documents related to the exercise of victims' rights (victim statement, request for benefits from the Direction de l'indemnisation des victimes d'infractions criminelles [IVAC], from the Commission des normes, de l'équité, de la santé et de la sécurité du travail [CNESST] or from the Société de l'assurance automobile du Québec [SAAQ], lease cancellation, etc.).

CAVAC de l'Outaouais contact information

729 boulevard Saint-Joseph, Suite 104
Gatineau, Quebec J8Y 4B6

Phone: 819-778-3555 or 1-800-331-2311 (toll-free)
Fax: 819-778-3260

About Gatineau

Recognized for its quality of life, Gatineau is a city of 292,000 inhabitants. It is located on the north shore of the Ottawa River, and extends east and west of the Gatineau River.

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