Ville de Gatineau
Victims assistance
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Victims assistance
Victims assistance

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A CAVAC worker at the SPVG

At the SPVG

The SVPG is committed to providing quality service and support to victims of crime and their loved ones. To this end, the SPVG has developed a partnership with the Centre d'aide aux victimes d'actes criminels (CAVAC) de l'Outaouais under which a worker can follow up quickly and intervene proactively with victims following a police intervention. From now on, victims will be contacted by this worker within a few days after the event to provide the full range of services available through the CAVAC.


For more than 25 years, the CAVAC de l'Outaouais has been providing frontline services to victims of crime, their loved ones and witnesses. CAVAC's services are available whether or not the author of the crime has been identified, arrested, charged or found guilty. CAVAC's support (free and confidential) is provided by a professional team of experts in intervention, including criminologists, social workers and sexologists.

CAVAC's services can be summarized as follows:

  • consultation by phone, listening and support;
  • post-traumatic and psychosocial intervention;
  • information about the legal process, rights and recourse of victims of crime;
  • liaison with police officers and legal counsel on criminal charges, and accompaniment of the victim through the legal system (e.g. crimes unit, police station);
  • technical assistance, for instance with victim statements, requests for compensation through IVAC (criminal injuries compensation), CNESST (Commission des normes, de l'équité, de la santé et de la sécurité du travail), or SAAQ (Société de l'assurance automobile du Québec), lease termination, etc.; and
  • referral to specialized resources (legal, medical, social and community).

Sometimes the victims are not ready to accept help when the CAVAC agent first calls. In those cases, they are always welcome to call the CAVAC main office if they feel ready at a later date.

Telephone: 819-778-3555 or 1-800-331-2311
Fax: 819-778-3260

About Gatineau

Recognized for its quality of life, Gatineau is a city of 290,000 inhabitants. It is located on the north shore of the Ottawa River, and extends east and west of the Gatineau River.

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