You can sign up for online billing through the citizen portal in 6 easy steps.

If you are a new user of the citizen portal

• You must start by creating a user account.
• Click on the Citizen portal icon at the top right corner of the web page. 
• Click on Première utilisation – Création d'un compte utilisateur for instructions.
• Click on the Créer un compte button.
• Confirm the creation of your account from the email you will receive.
  • If you don't see it in your primary inbox, check your spam mailbox.
• Connect to your account.
• Complete your profile with or without your Accès Gatineau card.
• Select the Évaluation et taxes tab in Mes services.
• Enter your property using the bill number in the top left corner of your annual tax bill.

If you are already registered on the citizen portal

• Click on the Citizen portal icon at the top right corner of the web page. 
• Click on Accéder au portail citoyen to connect to your account.
• Select the Évaluation et taxes tab in Mes services.
• Enter your property using the bill number in the top left corner of your annual tax bill.

Once you are registered:

• You will have access to your tax file for the current year and the six previous years. (2017-2023)
• You will receive your next tax bill (2024) by email by activating the notification.

The following payment options are offered:

• online or by phone through your financial institution: the reference number for online payments is your seven-digit file number, which is indicated in the top right corner of your bill and on each payment stub.
• by cheque mailed to the following postal address with the tax bill stub:
  Ville de Gatineau
  PO BOX 757, STN Hull
  Gatineau QC  J8P 6J3
• through automatic withdrawals by Ville de Gatineau, for which you must fill out a request for pre-authorized payment;
• through a caisse populaire, chartered bank or savings bank teller or ATM;
• at a municipal service centre desk during their respective business hours; or
• by cheque or money order drop-off, along the tax bill stub, at any municipal service centre.

Please note that payment in coins is limited to no more than the following amounts for the following denominations of coins, in accordance with subsection 8(2) of the Currency Act, RSC 1985, c C-52:

• forty dollars if the denomination is two dollars or greater but does not exceed ten dollars;
• twenty-five dollars if the denomination is one dollar;
• ten dollars if the denomination is ten cents or greater but less than one dollar;
• five dollars if the denomination is five cents; and
• twenty-five cents if the denomination is one cent.

Payments by credit card or credit/debit card are not accepted.

A neighbourhood is a series of neighbouring properties, in a similar environment, with comparable characteristics.

The 2024-2026 assessment roll has brought about never before seen increases in values. The residential average adjustment under the new roll is 71.9%. Several Gatineau properties have come in well beyond this average.

In December 2023, the Government of Quebec passed amendments to the Act respecting municipal taxation with the passage of Bill 30. Those amendments offer municipalities new options, including taxing by neighbourhood.

Ville de Gatineau, mindful of limiting the impact of the roll on its residents, is using the new legislative provisions to reduce the spread between the larger tax increases and decreases.

Of the possible options, taxing by neighbourhood has proven to be the most advantageous for residents. This taxation strategy generally helps reduce the impact on properties that have seen the largest increases in their value, while at the same time alleviating the tax burden on most Gatineau residents.