You have a few options:

• Online (any time):
  Submit your request to gatineau.ca/311 or through your citizen portal account. When you use your account, you can also track the progress of your request.
• By phone (from 7 a.m. to 11 p.m.):
  Call 311 to speak to an agent.

When a situation requires immediate intervention by Gatineau (e.g. watermain break) but does not put your safety at risk.

Call 311 at any time

• Between 7 a.m. and 11 p.m.: an agent will answer and assist you.
• Between 11 p.m. and 7 a.m.: you will hear an automated message. You will be asked to choose among the most common urgent situations so you can be quickly directed to the appropriate municipal resource.

You must at all times call 311 in the following situations:

• Watermain break
• Sewer backup
• Water gushing from the road
• Significant drop in water pressure
• Road obstruction or collapse
• Missing manhole cover
• Traffic lights not working
• Urgent need for de-icer on a hill or a tight curve

If your safety or that of someone else is threatened, immediately call 911.

911 is accessible at all times for emergencies.

If it's a matter of safety or disturbing behaviour without immediate danger, you can call the Service de police de la Ville de Gatineau (SPVG) at 819-246-0222.

For instance:

• Excessive noise
• Vandalism
• Conflict between neighbours
• Non-emergency suspicious behaviour

The situation will be handled without involving emergency services.

No. You can submit a request as a guest. However, it's a good idea to set up an account on the citizen portal. It takes about 2 minutes and enables you to:

• easily submit your requests online at any time;
• track the progress of your request in real time; and
• access all of your requests in the same place.

Create my account