Find the appropriate service for your situation
Identify the appropriate option for your situation:
Submit your request online (any time)
When you submit your request through the citizen portal, you can track its progress in real time.
Call 311 (from 7 a.m. to 11 p.m.) to speak to an agent
Call 311 (any time)
Between 7 a.m. and 11 p.m.: an agent will answer and assist you.
Between 11 p.m. and 7 a.m.: you will hear an automated message. You will be asked to choose among situations requiring immediate intervention and direct you to the appropriate resource.
If your safety or that of someone else is threatened
A matter of safety without immediate danger
Go to gatineau.ca/311
Recognized for its quality of life, Gatineau is a city of 298,000 inhabitants. It is located on the north shore of the Ottawa River, and extends east and west of the Gatineau River.