311 call centre – Municipal services and residents' requests
Call 311 to make a request for municipal services or to report a situation requiring Gatineau's intervention. Depending on what you need, your request can be submitted online or by phone during business hours.
Call 311 to make a request for municipal intervention in a situation that does not require immediate action.
You can:
When a situation where there is no immediate threat to your safety nonetheless calls for rapid intervention by Gatineau.
In these cases, call 311 at any time
Between 7 a.m. and 11 p.m.: an agent will answer and assist you.
Between 11 p.m. and 7 a.m.: you will hear an automated message. You will be asked to choose among situations requiring immediate intervention and direct you to the appropriate resource.
This way:
The online service is recommended for any non-emergency request for municipal services. If you submit your request through the citizen portal, you can track your request in real time.
311 is available from 7 a.m. to 11 p.m. if you prefer to speak to an agent who can assist you.
No. You can submit a request as a guest. However, it's a good idea to set up an account on the citizen portal. It takes about 2 minutes and enables you to:
When a situation requires immediate intervention by Gatineau (e.g. watermain break) but does not put your safety at risk.
Call 311 at any time
Between 7 a.m. and 11 p.m.: an agent will answer and assist you.
Between 11 p.m. and 7 a.m.: you will hear an automated message. You will be asked to choose among the most common urgent situations so you can be quickly directed to the appropriate resource.
You must at all times call 311 in the following situations:
If your safety or that of someone else is threatened, immediately call 911.
911 is accessible at all times for emergencies.
SIf it's a matter of safety or disturbing behaviour without immediate danger, you can call the Service de police de la Ville de Gatineau (SPVG) at 819-246-0222.
For instance:
The situation will be handled without involving emergency services.
Recognized for its quality of life, Gatineau is a city of 298,000 inhabitants. It is located on the north shore of the Ottawa River, and extends east and west of the Gatineau River.