Ville de Gatineau
311 Non-urgent call centre
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311 Non-urgent call centre
311 Non-urgent call centre

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A whole city at your fingertips!


By phone

Dial 311 for information or to notify the City:

  • Potholes;
  • Watermain break;
  • Sewer backup;
  • Slippery sidewalk requiring de-icing;
  • Traffic light malfunction.

If you cannot reach the 311 number from your location, call 819-595-2002 or toll-free 1-866-299-2002.




Make a 311 request online
Follow-ups are possible via the same form.

Make a 311 request through the citizen portal
This will give you access to your request history, notification once your request has been closed, and the resolution of the request.


Video relay service (VRS)

If you are hard of hearing or have a speech impairment, you can download the VRS app to access personalized service in sign language.

Additional information




For information on the Rapibus, please contact the Société de transport de l'Outaouais.


About Gatineau

Recognized for its quality of life, Gatineau is a city of 292,000 inhabitants. It is located on the north shore of the Ottawa River, and extends east and west of the Gatineau River.

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