You can sign up for online billing through the citizen portal in 6 easy steps.

If you are a new user of the citizen portal

• You must start by creating a user account.
• Click on the Citizen portal icon at the top right corner of the web page. 
• Click on Première utilisation – Création d'un compte utilisateur for instructions.
• Click on the Créer un compte button.
• Confirm the creation of your account from the email you will receive.
  • If you don't see it in your primary inbox, check your spam mailbox.
• Connect to your account.
• Complete your profile with or without your Accès Gatineau card.
• Select the Évaluation et taxes tab in Mes services.
• Enter your property using the bill number in the top left corner of your annual tax bill.

If you are already registered on the citizen portal

• Click on the Citizen portal icon at the top right corner of the web page. 
• Click on Accéder au portail citoyen to connect to your account.
• Select the Évaluation et taxes tab in Mes services.
• Enter your property using the bill number in the top left corner of your annual tax bill.

Once you are registered:

• You will have access to your tax file for the current year and the previous years. (2020-2026)
• You will receive an email (the one you used to register for the portal) notifying you that the tax bill (2026) is available online.

The following payment options are offered:

• online or by phone through your financial institution: the reference number for online payments is your seven-digit file number, which is indicated in the top right corner of your bill and on each payment stub.
• by cheque mailed to the following postal address with the tax bill stub:
  Ville de Gatineau
  PO BOX 757, STN Hull
  Gatineau QC  J8P 6J3
• through automatic withdrawals by Ville de Gatineau, for which you must fill out a request for pre-authorized payment;
• through a caisse populaire, chartered bank or savings bank teller or ATM;
• at a municipal service centre desk during their respective business hours; or
• by cheque or money order drop-off, along the tax bill stub, at any municipal service centre.

Please note that payment in coins is limited to no more than the following amounts for the following denominations of coins, in accordance with subsection 8(2) of the Currency Act, RSC 1985, c C-52:

• forty dollars if the denomination is two dollars or greater but does not exceed ten dollars;
• twenty-five dollars if the denomination is one dollar;
• ten dollars if the denomination is ten cents or greater but less than one dollar;
• five dollars if the denomination is five cents; and
• twenty-five cents if the denomination is one cent.

Payments by credit card or credit/debit card are not accepted.

The neighbourhood unit taxation rate is the calculation method that has been used since 2024. Its purpose is to lessen the impact of the assessment roll on citizens' municipal taxes.

This municipal tax calculation method generally brings closer to the average the increase for properties with the largest tax adjustments, whether those be upward or downward.

In December 2023, the Quebec government adopted amendments to the Municipal Taxation Act with the passage of Bill 39. These amendments offered new possibilities to municipalities, including taxation by neighbourhood unit.

Ville de Gatineau, keen to limit the impact of the tax roll on its citizens, is using the new provisions of the Act to reduce the gap between sharp increases and decreases in taxes.

Among the options available, neighbourhood unit taxation proved to be the most beneficial for citizens. This taxation strategy generally reduces the impact on properties that have experienced the sharpest increases in value while easing the tax burden on the majority of Gatineau residents.

Le droit de mutation est un montant à payer par le nouveau propriétaire d'un immeuble à la municipalité dans laquelle se trouve l'immeuble vendu à la suite d'une transaction immobilière. Toutes les municipalités sont tenues de percevoir ce qu'on appelle aussi la taxe de bienvenue.

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